Synnefo Partners with Aprecomm to Deliver a Cloud- and AI-powered Customer Experience Management Super-stack Tailored for Mid-size Broadband Service Providers
The brand new strategic partnership combines Aprecomm’s buyer expertise functions suite with Synnefo’s OSS and BSS options. The very best-of-breed super-stack permits broadband service suppliers to remodel subscriber administration by way of a unified bundle that may be deployed instantaneously from the cloud.
BENGALURU, India, Oct. 16, 2024 /PRNewswire/ — Aprecomm (http://www.aprecomm.ai), the intuitive community and buyer expertise platform supplier, introduced as we speak that it has entered right into a strategic partnership with Synnefo (http://www.synnefoims.com), an OSS, BSS, IMS, SMS provider to Web Service Suppliers (ISPs) and Multi-System Operators (MSOs) in India and throughout the globe.
The transfer combines each firms’ market-leading options, enabling Synnefo to supply a buyer expertise ‘super-stack’ that brings service suppliers an built-in and seamless strategy for CPE administration, subscriber billing, help, and community efficiency optimization to save lots of money and time.
“In as we speak’s extremely aggressive market the place there are fewer obstacles to churn, suppliers should transfer to compete on the precise expertise that clients obtain,” mentioned Pramod Gummaraj, Founder & CEO of Aprecomm. “With a number of failure factors, equivalent to WiFi interference, and the low latency high-performance wants of intensive functions equivalent to video and gaming, uncooked velocity now not ensures buyer satisfaction. By combining our answer—together with superior high quality of expertise measurement, efficiency optimization and proactive help instruments—with its OSS and BSS, Synnefo can carry all sorts of communications service suppliers a low-friction, turnkey answer, enabling them to supply the very best buyer expertise at each contact level.”
Synnefo has built-in Aprecomm’s ACS and high quality of expertise software program with its OSS and BSS answer, providing the software program super-stack to present clients and new prospects. The mixed answer fits ISPs and Broadband Service Suppliers searching for a unified expertise administration platform and billing answer that removes the headache of participating and integrating a number of vendor choices. The Software program-as-a-Service (SaaS) strategy signifies that the software program will be launched imminently from the cloud and consists of all of the instruments wanted for CPE machine configuration and improve, buyer billing, and community efficiency and optimization, proper all the way down to the granular utility stage. The answer is completely positioned to allow service suppliers to extend buyer satisfaction and drive operational efficiencies.
“We’re continuously searching for methods to carry the most recent instruments to ISPs and Broadband Service Suppliers,” mentioned Vijay Ahire, Co-founder & CTO of Synnefo. “Synnefo OSS and BSS are already deployed with over 350 service suppliers—this transfer presents alternatives to improve present clients and goal new markets in India, Africa and the Center East, which is saturated with mid-size service suppliers searching for an economical answer.”
Serving each residential and enterprise subscribers, Aprecomm’s CX suite helps broadband service suppliers remodel their approaches to connectivity, guaranteeing that customers can get pleasure from on-line experiences with out losing time managing their WiFi networks. Through the use of refined synthetic intelligence—together with a novel high quality of expertise algorithm—Aprecomm is paving the best way to intuitive zero-touch networks by taking a self-optimizing and self-healing strategy to managed WiFi, tuning the community to the distinctive wants of every person and the applying they’re utilizing.
On the again finish, Aprecomm’s superior analytics and automatic help instruments present entry to real-time information, enabling service suppliers to watch end-to-end community efficiency to foretell and resolve issues earlier than they attain the subscriber. Its CX suite is field-proven to extend subscriber satisfaction and scale back operational prices—service suppliers have seen a number of enhancements[1] throughout 100% of their networks, equivalent to a 62% discount in truck rolls, a 35% enchancment in first-call resolutions and a 30% discount in name decision instances.
The mixed answer shall be demonstrated at Syneffo’s sales space D4 at SCAT2024 in Mumbai from October 17th to 19th.
About Aprecomm
Aprecomm harnesses the facility of AI to supply a novel functions suite that permits service suppliers to create self-optimizing and self-healing broadband networks.
Our high quality of expertise engine screens and optimizes WiFi efficiency to make sure that customers get pleasure from the very best web experiences, on the similar time, our cloud-based help functions leverage real-time information to foretell and resolve customer support points earlier than they occur, saving suppliers money and time.
Aprecomm manages over 7 million residence and enterprise areas, partnering with greater than 45 service suppliers worldwide.
Collectively, we’re making intuitive networks a actuality.
Observe Aprecomm on LinkedIn here.
#IntuitiveNetworks
Go to http://www.aprecomm.ai to find extra.
Press contact:
corporatecomms@aprecomm.ai
About Synnefo
Since its founding in 2010, Synnefo has remained devoted to revolutionizing software program options for ISPs. Over time, we’ve partnered with small, medium, and enormous ISPs globally, providing complete software program options and steady analysis that goes past standard approaches. Our mission is to maximise income and decrease technical complexities, easing the operations and positioning Synnefo as the last word one-stop platform for ISPs and MSOs. From broadband administration to CATV companies, we offer seamless, scalable options that drive effectivity and innovation within the ISP business.
Synnefo was constructed by a staff of specialists in CRM, ISP networks, and system structure devoted to managing the ISP lifecycle. With a give attention to ease and transparency, Synnefo seamlessly manages your entire ecosystem. No matter geographical boundaries, our core goal is to collaborate for our purchasers’ success, pushed by years of dedication to attaining excellence in all that we do.
Synnefo has efficiently onboarded over 350 ISPs globally, establishing a presence in additional than ten international locations. Its key differentiator and distinctive promoting level (USP) is outstanding help.
Press contact:
press@synnefoims.com
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[1] Knowledge sampled from a broadband service supplier who monitored 400,000 subscribers over 12 months ending August 2022.
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